On the fifth pollution prevention Spare the Air day this summer, the fifth day of free public transportation, I heard a Muni station agent say, responding to a customer question, that on Spare the Air days there are a lot of people who never ride transit and have no idea how to do anything, so she answers their questions, and she works harder on Spare the Air days than on any other day.

She said this very pleasantly and not like working harder was a problem.

That is worth some big bucks, training people to use public transportation, giving them actual personal experience that it works, building a breathable future through education.